Reference

Ketentuan Penggunaan Akun wakatoto Anda

These Terms & Conditions govern your account on wakatoto and set out the rights, obligations, and rules that apply to every transaction — including deposits via DANA, OVO…

Berlaku untuk semua akun IndonesiaMencakup DANA, OVO, GoPay, QRISDiperbarui secara berkalaHukum Indonesia menjadi acuanKontak tersedia 24 jam
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wakatoto Ketentuan Penggunaan Akun wakatoto Anda
KONTAK DUKUNGAN KETENTUAN

Cara Menghubungi Kami Soal Ketentuan

If any clause in these Terms & Conditions is unclear, our support team is available around the clock to walk you through the specific section. You can reach us through the channels below — whether you have a question about your account rights, a payment dispute under our DANA or OVO policy, or a request to update your registered details. We respond to all terms-related queries within two hours during peak hours in Jakarta.

Team online

Live Chat

Our live chat channel runs 24 hours a day, seven days a week. Start a session directly from your account dashboard and quote the clause number you need clarified for a faster response.

Email Support

Send your terms-related query to our support email address listed in your account settings. We aim to respond within two business hours and always reference the relevant clause in our reply.

WhatsApp

Reach our team on the WhatsApp number shown in your account profile. This channel is available from 08:00 to 24:00 WIB and is well-suited to straightforward terms clarification requests.

KEAMANAN DAN KEPERCAYAAN

Bagaimana Kami Mengelola Akun dan Data Anda

Beyond the written clauses, these Terms & Conditions are backed by operational practices that protect your account every day.

Keamanan Data Akun

We store your account credentials using industry-standard encryption. Your password is never held in plain text, and any login from an unrecognised device in Yogyakarta or elsewhere triggers an automatic security alert to your registered email.

Kebijakan Cookie

Our cookie policy, embedded within these Terms & Conditions, explains which cookies are necessary for account functionality and which are optional. You can manage your preferences in the account settings panel at any time.

Retensi Data

We retain your transaction records for a minimum of five years as required under applicable financial regulations. You may request a copy of your stored data by submitting a formal request through live chat or email support.

Verifikasi Identitas

Before processing your first withdrawal, our compliance team verifies your identity against the details you submitted at registration. This step is required under our terms and protects your account from unauthorised access.

Permintaan Perubahan Akun

To update your registered name, email or linked payment method — such as switching from OVO to DANA — submit a written request via email. Changes take effect within 48 hours after our verification check is complete.

Penyelesaian Sengketa

If you believe a term has been applied incorrectly to your account, you may escalate the matter by emailing our compliance desk. We commit to issuing a written response within five business days, referencing the specific clause in question.

Pertanyaan yang Sering Diajukan tentang Ketentuan Ini

The questions below reflect what account holders most frequently ask after reading through our Terms & Conditions. If your question is not covered here, use the live chat or email channels listed in the support section above to get a direct answer from our team.

Yes. Agreeing to these Terms & Conditions is a required step in the account registration flow. Without acceptance, the registration process cannot be completed and no account is created on the platform.

We send a notification to your registered email address at least seven days before any update takes effect. The updated version is also published on this page with a revision date visible at the top of the document.

Yes. Every deposit and withdrawal method available on the platform — including DANA, OVO, GoPay and QRIS — is subject to the payment clauses within these Terms & Conditions, which define processing timelines and dispute procedures.

Submit a data access request via our live chat or support email. We will compile and deliver your account and transaction data within ten business days, in line with the data retention clause in these terms.

A breach of these Terms & Conditions may result in temporary suspension of your account pending review, or permanent closure if the breach is serious. Our compliance team will contact you before taking any action, except where immediate suspension is required to protect account security.

Access to our services depends on local law. Where local law permits, your account remains fully functional. In regions where specific services are restricted, those features will not be available regardless of your account status.

Email our compliance desk with your account reference number and the specific clause you believe was applied incorrectly. We aim to respond in writing within five business days with a full explanation of our decision.

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